Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
|Number of end products||1||1|
|Use in a single end product|
|Use in a free end product
(more than one end user allowed)
|Use in an end product that's sold|
(e.g. "made to order" or "create your own" apps and sites)
|One license per each
customized end product
Many support queries and technical questions will already be answered in supporting documentation such as FAQ's and comments from previous buyers. We also make sure that all of the items sold on App Codes have documentation included so always check the included information.
During the item support period, we available to answer your general questions about the item and how to use it. For example, how do I get my homepage to look like the one in the preview? The response to this type of question can come in various formats including directing you to an already documented response (e.g. in the comments or FAQs).
During the item support period the author is expected to be available to:
During the item support period, you can report and discuss bugs and minor item defects with us, and we are expected to be available to assist you with reported bugs. If appropriate, we may issue bug fixes directly to you as part of item support. (If we decides to address a bug fix through a general version update, that update will be available to all buyers.)
If a supported item includes a third party asset (e.g., a plugin), or is intended to work with third party software or platforms (e.g. a CMS), we are expected to ensure the item remains compatible if the software or platform version is updated. This includes if the third party asset has a security update. Item updates of this type will generally be delivered as version updates available to all buyers. Choosing a supported item (or upgrading to extended support) ensures you’re getting an item that’s backed by us, and enables us to maintain items in these ways.
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting us to see if we privately offer paid customisation services.
Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re after installation services, you can ask us if we privately offer paid installation services.
We are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.
All items on App Codes should work as described by us (in the preview, screenshots, item description, etc) and be protected from major security issues.
In the instance that there is something wrong with the item and you are expecting an update; depending on the type of update, it can take several days/weeks to properly fix, test, review and release.
In addition to updating an item to keep it working as described or to fix major security issues, authors of all items may from time to time and at their discretion, provide other updates to improve or modify the functionality of an item or fix other minor issues. Generally supported items will provide these type of updates more frequently to keep their items up to date for sale. In all instances, the new version of the item will automatically be made available to previous buyers through the Downloads page.
We believe our time is best spent using our amazing creative and technical skills to build great new items and keep our existing items up-to-date. We suggest that before you ask for support, read the documentation (included with the downloaded item) and any additional information available on the item pages (FAQs, Comments, etc) to see if that information answers your questions.
We sell items to many buyers, so the time taken to respond to your request can vary. If you’re waiting for an update or fix to an item, it may take several days/weeks for us to properly fix, test, review and release. We can also take breaks (e.g. a vacation) from providing item support. We will let you know of any extended breaks via the Support and Comments tabs on items.